If you are unhappy with your purchase you are welcome to return it. You must obtain an RMA.
You must notify us of your desire to return your purchase within 7 days of delivery and it must be returned within 15 days of issuance of an RMA. Returned items must be the same item in new unused condition as originally shipped; Returns should be shipped insured with tracking. Refunds are for the final purchase price only, less our actual shipping costs and a 15% restocking fee. Shipping costs, insurance, and handling charges (if any) are non-refundable. A credit will be issued as soon as we receive and process your return. Please allow up to two billing cycles for a refund to appear on your credit card statement.
You must obtain a Return Merchandise Authorization ("RMA") number within the applicable Return Policy period. Ruikeknives.ca will not accept returns without prior authorization and an RMA number. Once issued, RMA numbers are valid for 15 days. Ruikeknives.ca must receive the returned products within this timeframe. RMA numbers will not be extended or reissued. Customers should prominently display the RMA number(s) on the shipping label of boxes containing the returned product. Return RMA Request - please be sure to reference your order number. If this is not possible, please provide your last name AND Postal/Zip code.
When and why are restocking fees applied?
There is a restocking fee of 15% on all returns for refund (RMA Refund). We charge this 15% restocking fee for all returns for refund to encourage customers to purchase products they intend to keep. We offer RMA Replacement (exchanges) without any restocking fee to support customers who have received a defective product. Does Ruikeknives.ca pay the return shipping cost for defective merchandise? No, Ruikeknives.ca does not pay the return shipping cost for defective merchandise. However, if you pay to send the item back to Ruikeknives.ca, we will repair/replace the item (at our choosing) and ship the item back to you at no charge. Ruikeknives.ca will employ every resource it has to ensure that your item is replaced promptly, without hassle.
How long does it take for Ruikeknives.ca to process an RMA?
RMA processing time may vary depending on the product and reason for the return but generally processing time is 2-5 business days once the RMA is received and meets all following criteria:
- Return with RMA number clearly identified in shipping label or on package.
- Return new unused with all original equipment, components, manuals, cables, documents, packaging.
- No physical damage caused by customer or by carrier.
If the item you have ordered is defective, contact us using our warranty claim form.
We do not pay for return shipping to us but will pay shipping on the repaired or replacement item sent to you.
- Please note that blade centering on folding knives is not considered a defect.